We do not accept returns on mouth calls due to health concerns. All other items must be in unused condition and include all original parts/accessories. We reserve the right to inspect for damage, wear, or missing parts on items. Any items determined to be damaged or missing parts or showing signs of wear will be rejected. We charge a 15% restocking fee for items accepted for return. Return shipping is nonrefundable and is buyers expense. Refunds will be sent within 10 business days of acceptance of returned item minus the 15% restocking fee. Return requests must be initiated within 7 days of delivery date. For returns, please send us an email with order number, item, and reason for needing to return to: customerservice@southerncoyotecustomgamecallsinc.com